All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer international shipping to most international territories.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. BIGCAT is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow a minimum of 48 hours for the tracking information to become available.
Refunds, returns, and exchanges
In the event that your order arrives damaged, please email us as soon as possible at firstname.lastname@example.org
with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.